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help and support

Call us on 0800 254 0000

Mon鈥揊ri 8am - 7pm | Sat 8am - 1pm (except Bank Holidays)

Have a question about your energy account? We鈥檙e here to help.

How to pay your bill

Find out all the different options you have for paying your bill.

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Moving house

Tell us if you鈥檝e moved into a house supplied by Good Energy, or if you鈥檙e moving out.

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Answers to your queries, such as meter reads and using the online portal.

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Contact our customer care team

If none of the pages above helps with your query, or you鈥檇 prefer to speak to someone, please get in touch. We鈥檙e proud of our Customer Care team and the experienced service they provide each day. Our lines are open from 8am-7pm Monday to Friday (except bank holidays) and from 8am-1pm on Saturdays.

Call the team on 0800 254 0000

Need to let us know about a problem?

If you鈥檙e having a problem with your Good Energy account, please get in touch so we can put it right. And if you鈥檙e not happy with how we鈥檙e handling something, you can make a complaint online or by calling us.

Manage your account online

There are many ways to manage your account, at a time that鈥檚 best for you. Submit your meter readings online via our website, or sign up for our online portal to view your bills, payments and meter readings in one place. You鈥檒l also be able to switch to paperless billing, send us questions about your account, see your energy usage and easily and securely update your payment and contact details.

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