help and support
Call us on 0800 254 0000
Mon鈥揊ri 8am - 7pm | Sat 8am - 1pm (except Bank Holidays)
Have a question about your energy account? We鈥檙e here to help.
Contact our customer care team
If none of the pages above helps with your query, or you鈥檇 prefer to speak to someone, please get in touch. We鈥檙e proud of our Customer Care team and the experienced service they provide each day. Our lines are open from 8am-7pm Monday to Friday (except bank holidays) and from 8am-1pm on Saturdays.
Call the team on 0800 254 0000
Need to let us know about a problem?
If you鈥檙e having a problem with your Good Energy account, please get in touch so we can put it right. And if you鈥檙e not happy with how we鈥檙e handling something, you can make a complaint online or by calling us.
Manage your account online
There are many ways to manage your account, at a time that鈥檚 best for you. Submit your meter readings online via our website, or sign up for our online portal to view your bills, payments and meter readings in one place. You鈥檒l also be able to switch to paperless billing, send us questions about your account, see your energy usage and easily and securely update your payment and contact details.
Ready to switch?